Circumstances around Covid-19 virus change on a daily basis. Many suppliers are allowing changes and cancellations. Our call volume and email requests are extremely high. Click the below link and check for updated details from each supplier. If you are departing within 72 hours to please call for immediate assistance. If your departure is outside of 72 hours, email us at [email protected] and we will continue to work through all departure dates. Your understanding and patience is greatly appreciated.
- Azamara Club Cruises
- Carnival Cruise Line
- Celebrity Cruise Line
- Crystal Cruises
- Disney Cruise Line
- Emerald Waterways
- Holland America Line
- MSC Cruise
- Norwegian Cruise Line
- Paul Gauguin
- Princess Cruises
- Regent Seven Seas Cruises
- Royal Caribbean
- Silversea Cruises
- Viking River Cruises
- Windstar Cruises
- Air Canada Vacations
- G Adventures
- Globus Family of Brands (Cosmos, Monograms, Avalon)
- Intrepid Travel
- Insight Vacations
- Sunwing Vacations
- Transat Holidays
- WestJet Vacations
If you had Manulife Trip Interruption and Cancellation and need to process a claim please click here and download or print the forms. All the options of how to proceed are listed within the form
A message regarding the Novel Coronavirus (COVID19)
March 15, 2020
On Saturday, March 14, the Canadian government encouraged Canadians to return home as quickly as possible. We support their position and are committed to helping our customers during this difficult time.
If you purchased individual Manulife travel insurance, rest assured that depending on your level of coverage, we will assist in some or all of the costs you incur. We encourage our customers to work with their travel provider to return to Canada.
If you purchased trip interruption insurance, you will be reimbursed for:
- The cost of a one-way economy airfare to return home up to the stated limit in your policy
- The cost of your unused prepaid land arrangements that were part of your travel booking
If you are delayed beyond your return date and have to remain at your destination for a period of time beyond your return date, your trip interruption coverage includes:
- A daily allowance of up to $350/day depending on your policy for hotel, meal, transportation and communication expenses. Please save your receipts. Most policies will provide this for up to 10 days beyond your scheduled return date. To view the full details of your coverage, please refer to your policy.
If you are unable to come home as per your return date, please note that your Manulife Travel Insurance policy has automatic provisions to extend your coverage at no additional costs for 72 hours. As such, your coverage will continue if you are unable to get home immediately and delayed beyond your return date.
If you are within Canada and have a question about upcoming travel, please talk to your travel provider.
If you are within Canada and have a question about your non-travel related claim, such as dental or prescription, use one of our self-serve options for a faster service. Click here for a list of those.
The health and safety of Canadians is a top priority for us. Thank you for your continued trust in Manulife.
As of March 5, 2020, Manulife determined that COVID-19 is a known event and the applicable exclusion will be applied for new policies issued on or after this date. Please click here for more information.
Manulife will provide coverage for expenses related to COVID -19 as per the terms and conditions of the policy, provided they are travelling to a country or region that was not previously a under a Level 3 or Level 4 travel advisory.
Reminder for Trip Cancellation and Interruption Insurance
For policies that were issued prior to March 5th, 2020, customers that are wanting to cancel their upcoming travel arrangements can do so under the Travel Advisory (Level 3 or Level 4) insured risk, as per the policy terms and conditions.
For policies that were issued on or after March 5th, 2020, customers that are wanting to cancel their upcoming travel arrangements, can do so under the CFAR (Cancel for Any Reason) benefit if applicable as per the policy terms and conditions.
Interruption benefits are available to customers that are currently in destination provided their policy was purchased prior to March 5th, 2020
Circumstances around Covid-19 virus change on a daily basis. Here are the latest updates from the Government of Canada.
New measures introduced for non-medical masks or face coverings in the Canadian transportation system
When travelling by air, travellers will be asked to cover their mouth and nose:
- at Canadian airport screening checkpoints, where the screeners cannot always keep two metres of separation between themselves and the traveller;
- when they cannot physically distance from others, or as directed by the airline employees; and
- when directed to do so by a public health order or public health official.
Aviation passengers on all flights departing or arriving at Canadian airports will also be required to demonstrate they have the necessary non-medical mask or face covering during the boarding process otherwise they will not be allowed to continue on their journey. Passengers should follow the current Public Health Agency of Canada’s guidance on face coverings.
When travelling by marine modes of transportation, travellers are encouraged to wear non-medical masks or face coverings whenever possible. In addition, operators of ferries and essential passenger vessels will, when feasible:
- provide public messaging to travellers about the need to have a non-medical mask or face covering to cover their mouth and nose during their journey when they cannot maintain physical distance from others, and that passengers could be subject to denial of boarding should they fail to comply.
Passengers travelling by rail or motor carrier/bus modes of transportation are also strongly encouraged to wear non-medical masks or face coverings as much as possible. Passengers may be asked by the transportation operator to cover their noses and mouths when physical distancing is not possible.
Avoid ALL non-essential travel outside of Canada
Canadians currently outside the country should return as soon as possible. Find out what options are still available and consider returning to Canada earlier than planned as these options are becoming more limited. And flights are being suspended
We encourage Canadians abroad to register with the Registration of Canadians Abroad service.
Canadians abroad in need of emergency consular assistance can call Global Affairs Canada’s 24/7 Emergency Watch and Response Centre in Ottawa at +1 613-996-8885 (collect calls are accepted where available) or email [email protected].
For travellers arriving back in Canada
Federal and provincial public health leaders have recommended that all travellers from outside of Canada self-isolate for 14 days. These efforts will contribute to slow the introduction and spread of COVID-19 in Canada.